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| 型號： | TSPCOS |
| 英文描述： | TREND SERVER PROG MULTI |
| 中文描述： | 多服務(wù)器PROG趨勢 |
| 文件頁數(shù)： | 103/104頁 |
| 文件大?。?/td> | 3878K |
| 代理商： | TSPCOS |
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43-TV-25-11 GLO Issue 11 03/02 UK
How would you rate the reputation of
Tick as appropriate
A very reputable, successful company
A reputable company
A disreputable company
No views either way
Reputation
Service
2
How do you rate or perceive the following service
levels provided by our sales staff
Tick as appropriate
Excellent Good Fair
Response speed
Quality of response
Follow up response
Overall level of service
How do you rate or perceive the following service
levels provided by our Technical Support Service
Tick as appropriate
Excellent Good Fair
Response speed
Quality of response
Follow up response
Overall level of service
How could our service be improved upon
...........................................................................
.........................................................................
How many times do you receive a visit from one of
our Sales representatives Visits every:
1-3 months 3-6 months 6-12 months
How does that compare to our competitors
More Less The same
Score on a level of 1-10, with 10 being the best
Quality of manuals / sales literature
Administration / documentation and letters
Technical expertise of our sales staff
Sales staff ability to give informed advice
The quality of the
sales team.
Pricing
understanding of your industry.
How do you perceive our range of products
Tick as appropriate
Products offered are
better
than those of competitors
Products offered are
worse
than those of competitors
Products offered are the
same
as those of competi-
tors
Any other comments
..............................................................................
..............................................................................
..............................................................................
Are there any products that we do not provide that
you would like us to provide - or any we could
improve on
..............................................................................
..............................................................................
..............................................................................
Improvements to existing products..........................
..............................................................................
..............................................................................
Products
3
4
General
If you are an existing or new customer, what made
you choose
P
Only on price
Price plus a combination of factors
Prefer to deal with a reputable company
offers more than the competition in terms
of ’added value’ over and above the product itself
Thank you for completing this questionnaire.
Please fill out your name and address below.
Photo copy this form and Fax to us on
+1 (215) 641 3400
Name .....................................................
Company name ......................................
Address .................................................
...............................................................
...............................................................
County................. Postcode...................
Tel:........................ Fax..........................
Company business ................................
...............................................................
1
Please take a moment to complete this questionnaire
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| TSS12G48S | |
| TSS12J47S | |
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